At Mitchell Voyagers, we care about your satisfaction. If you are not fully happy with your purchase, we offer a straightforward return and refund process.

1. Return Window

You may request a return within 7 days of receiving your item. To be eligible, the item must:

  • Be in its original condition
  • Be unused and undamaged
  • Include all original packaging or tags

Returns requested after the 7-day window may not be accepted.

2. Refund Method

All refunds are processed in cash only, as we operate on a Cash on Delivery (COD) basis. Once we receive and inspect the returned item, we will coordinate a cash refund directly with you.

3. How to Request a Return or Refund

To start a return or refund request, please email us at:
📧 [email protected]

Include the following in your message:

  • Your full name
  • Order details (item and delivery date)
  • Reason for the return
  • Photos of the item (if applicable)

We will guide you through the next steps.

4. Non-Returnable Items

Certain products may be marked as non-returnable due to hygiene, safety, or customization. These will be clearly noted at the time of purchase.

5. Policy Updates

We may make changes to this policy as needed. Any updates will be posted on this page with an updated effective date.

Contact Us

For any questions or concerns regarding our Returns and Refunds Policy, please contact us at:
📧 [email protected]